Refund & Cancellation Policy

At ThePlantshala, we take great care in delivering healthy and thriving plants.

However, due to the nature of live plants, it is common for them to show minor signs of stress (such as slight drooping or yellowing leaves) during transit. Rest assured, with proper care, your plant will quickly recover and flourish in its new environment.

Natural variations occur in plants, and factors like size, shape, and color may differ slightly from the images shown on our website.

These differences reflect each plant's unique growth pattern and do not affect its quality or health.

Thank you for your understanding and for choosing ThePlantshala to bring greenery into your space!

ThePlantshala Replacement Policy

1. Eligibility for Replacement

The plant/product is damaged or not in usable condition upon arrival
The wrong item was delivered

2. How to Request a Replacement

WhatsApp us on +91-8588-826-111 within 24 hours of delivery with:

Clear images/short video of the damaged product and packaging
Your order number and details of the issue

Our team will review the request and confirm the replacement

3. Replacement Process

Once approved, a new plant/product will be dispatched at no additional cost
If the desired plant/product is unavailable, you can:
- Choose an alternative of similar value
- Receive a coupon code
- Opt for the amount to be credited back to your original payment method

4. Exceptions

Minor transit stress in live plants (e.g., slight drooping or yellowing) is not considered damage. The plant will recover with proper care.

Missing Item in Order

We generally ship orders in multiple consignments to ensure the products reach you safely without any damage. If you believe any item from your order is missing, we’re here to help!

Kindly follow these steps within 24 hours of delivery:

WhatsApp us at +91-8588-826-111 with:
- Clear images of the products received.
- Pictures of the packaging and the shipping label on the package.
- Your order number and a brief description of the missing item.

ThePlantshala Order Cancellation Policy

We've nurtured your plant with love and care, watching it grow, knowing it was meant for you. It was chosen just for you, and now, we're carefully packing it—wrapping it with the same warmth and attention it received while growing.

Somewhere, a little green life is waiting to become part of your world, to brighten your space, to grow with you. It's more than just a plant—it's a living, breathing promise of fresh beginnings.

Before you cancel, we ask you to reconsider. This plant has been waiting for you. Let it find its home.

1. Cancellation Window

Orders can be canceled within 2 hours of order placement.
Once your order has been shipped, cancellations will no longer be possible.

For any assistance or queries, please feel free to reach out to our Customer Service team on WhatsApp at +91-8588-826-111 – we're here to help!

2. How to Cancel

To request a cancellation, customers can contact us via WhatsApp at +91-8588-826-111 or email us at info@plant.com.

Our Customer Support team will review the request and assist you with the cancellation process.

Refunds will be processed at the company's discretion on a case-by-case basis, considering the specific details of each request.

Eligibility for Refunds

The item delivered was incorrect
The product was damaged or lost in transit

How to Request a Refund

WhatsApp us on +91-8588-826-111 within 24 hours of delivery with:

Clear images/short video of the damaged product and packaging
Your order number and details of the issue

Our team will review the request and confirm the refund

For any queries, WhatsApp us on +91-8588-826-111 or email us at info@plant.com. Thank you for choosing ThePlantshala!